Our Policies
Shipping Policy:
Shipping Policy for Wigs and Bundles Hub
At Wigs and Bundles Hub, we are committed to ensuring that your purchases reach you in excellent condition and within the shortest possible time. Below are the details of our shipping policy:
1. Delivery Rates:
- Dodowa: GHS 50
- Location from Mallam : GHS 50
- Location from Pokuase: GHS 50
- Outside Accra but within Ghana: GHS 75
- Tema, Ashiaman, Katamanso, Kpone: GHS 50
International Deliveries:
We will arrange shipping with an external courier service to deliver your items securely to your location. Alternatively, if you already have an arrangement with someone locally, we can coordinate delivery through your designated contact.
2. Delivery Timeline:
- Items are typically delivered within 5 to 10 Working Days after placing your order.
- Flash Sales: During flash sales, a specific delivery window will be communicated to customers.
3. General Conditions:
- Please ensure that the delivery address and contact information provided during checkout are accurate to avoid delays.
- For international deliveries, shipping fees and customs duties (if applicable) will be communicated prior to dispatch.
- All deliveries are subject to availability and confirmation of payment.
We are dedicated to providing a seamless and efficient delivery service to ensure your satisfaction. Should you have any questions or special requests regarding your delivery, please feel free to contact us.
Thank you for choosing Wigs and Bundles Hub for your beauty needs!
Return & Refund Policy:
Return and Refund Policy
Effective Date: [26th December,2024]
Thank you for shopping with Wigs and Bundles Hub! We are committed to ensuring your satisfaction with our products. Please review our return and refund policy carefully. By making a purchase, you agree to these terms.
1. Eligibility for Returns
We accept returns under the following conditions:
•The product is defective, damaged, or incorrect upon delivery.
• The return request is initiated within 2 to 3 days of receiving the product.
• The item is unused, unaltered, and in its original packaging.Note: Due to the nature of our products, customized or worn items (e.g., wigs cut, styled, or altered) cannot be returned unless they are defective or damaged upon arrival.
2. Non-Returnable Items
The following items are non-returnable:
• Clearance or sale items.
• Hair care products (e.g., shampoos, conditioners, styling products).
• Accessories or tools that have been opened.
3. Return Process
To initiate a return:
1. Call us on 0240068687 Mondays-Saturdays 9am-6pm or text us through Instagram DM with your order number for the return, and photos (if applicable).
2. Wait for confirmation and instructions on how to return the product.
3. Ship the item back to us at the provided address.
Return Shipping Costs:
• Customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Refunds
Refunds are processed once the returned item is inspected and approved. Refunds will be issued to the original payment method within 5-10 business days after approval.
Partial Refunds:
We reserve the right to issue partial refunds for:
• Items returned with signs of use.
• Returns initiated outside the 3-day return window.
5. Exchanges
If you received a damaged or incorrect item, you are eligible for an exchange. Please contact us within 48 hours of receiving your order. Exchanges are subject to product availability.
6. Contact Us
If you have any questions about our return and refund policy, please contact us:
• Text: Instagram DM
• Phone: 0240068687 Mondays-Saturdays 9am-6pm
We appreciate your understanding and look forward to serving you!